Professional

Professional

IT leadership • Identity & Access • Service Delivery • Automation

I’m Arneaud Charles Wharwood — a Service Delivery Manager and Active Directory Lead. I focus on reliable identity services, operational excellence, and automation that makes teams faster and environments safer.

Professional Summary

Service Delivery: Drive stability, SLAs (Service Level Agreements), incident response, and continual improvement.

Identity: Lead AD (Active Directory) operations—authentication, authorization, group policy, and directory hygiene.

Automation: Build PowerShell-first tooling for repeatable operations, health checks, and reduced toil.

Leadership: Calm, transparent, accountable leadership—aligning stakeholders and engineers around outcomes.

Core Skills

Identity & Directory

AD (Active Directory) design & operations
DNS (Domain Name System) fundamentals
GPO (Group Policy Object) management
Replication, troubleshooting, hygiene

Service Delivery

Incident, problem, change management
RCA (Root Cause Analysis) & postmortems
SLA (Service Level Agreement) tracking
Stakeholder communication

Automation & Ops

PowerShell (primary)
Health checks & reporting
Standardized runbooks
Security-minded operations

Selected Highlights

Owned and improved directory stability through disciplined operations, monitoring, and troubleshooting.

Automated routine administrative tasks to reduce manual effort and improve consistency.

Partnered with cross-functional teams to align identity and infrastructure changes with business priorities.

Projects & Lab Work

I build and test in a home lab to sharpen real-world skills and validate designs before deploying them in production environments.

Directory & DNS Hardening

Forest/domain design experiments
DNS forwarding patterns
Health checks (DCDiag, replication, time)

Automation Toolkit

PowerShell modules/scripts for repeatable ops
Logging-first approach
Expandable remediation patterns

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